Privacy Policy
Effective Date: December 19, 2025
Last Updated: December 19, 2025
Levelset is a product and doing-business-as name (“DBA”) of Zermatt Business Services, LLC (“Zermatt,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the Levelset website, join the waitlist, use the Levelset platform, or otherwise interact with us.
1. Information we collect
We may collect and process the following types of information:
Personal Information
Information you voluntarily provide, including name, email address, business address, phone number, company or organization name, role or title, and login credentials (including via Google Single Sign-On).
Account & Platform Information
Information related to user accounts, permissions, role assignments, and platform usage. Access to information within Levelset is role-based, and Team Members have limited visibility into other users’ data based on permissions defined by their organization.
Business, Employment & Operational Information
Information entered, uploaded, or managed within the Levelset platform, which may include:
Training and development records
Evaluations and performance feedback
Disciplinary or accountability records
Retention and employment history
Payroll-related or compensation-adjacent information provided by Operators
This data is processed solely to provide Levelset’s functionality and is not used for unrelated purposes.
Communications
Information provided when you contact us, respond to emails, join the waitlist, or receive product, operational, or marketing communications from Levelset.
Website or Usage Data
Information automatically collected when you visit our website or use the platform, including IP address, browser type, device information, operating system, referring URLs, pages viewed, session duration, and interaction data.
This data may be collected using cookies, pixels, or similar technologies for analytics, performance monitoring, and security.
2. How we use your information
We use the information we collect to:
Operate, maintain, and improve the Levelset platform
Authenticate users and manage role-based access
Provide training, development, evaluation, and accountability features
Manage waitlist access and onboarding
Communicate with users about the platform, updates, and product announcements
Send marketing or informational communications (you may opt out at any time)
Provide customer support and respond to inquiries
Monitor platform performance, security, and usage trends
Comply with legal, regulatory, or contractual obligations
Maintain internal business records and operations
We do not sell or rent personal information.
3. Sharing your information
We may share information with trusted third-party service providers who assist in operating Levelset, such as:
Cloud hosting and infrastructure providers
Authentication providers (e.g., Google SSO)
Analytics and monitoring services
Communication and email delivery tools
These providers are authorized to process information only as necessary to perform services on our behalf and are subject to confidentiality and data protection obligations.
We may also disclose information if required by law, legal process, or governmental request, or if necessary to protect the rights, property, or safety of Zermatt Business Services, Levelset, or others.
4. Data security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Access to personal and business data is restricted to authorized personnel and system roles necessary to perform assigned responsibilities.
5. User rights & choices
Depending on your location and applicable law, you may have the right to:
Request access to personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Opt out of marketing communications
To exercise your rights, please contact us at contact@levelset.io.
6. Cookies & tracking technology
We use cookies and similar technologies to support site functionality, analyze usage, and improve performance. You may manage or disable cookies through your browser settings; however, some features of the website or platform may not function properly if cookies are disabled.
7. Data retention
We retain personal and business information only for as long as reasonably necessary to provide the Levelset platform, comply with legal obligations, resolve disputes, enforce agreements, or fulfill legitimate business purposes.
8. Governing law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles.
9. International data transfers
If you access Levelset from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
10. Changes to this page
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website or platform after changes constitutes acceptance of the updated policy.
11. Contact us
If you have questions about this Privacy Policy or our data practices, please contact:
Zermatt Business Services, LLC DBA Levelset
Austin, Texas, USA