Levelset

Built Exclusively for Chick-fil-A

The Talent Operating System for Chick-fil-A

One connected system to measure your team position by position, deploy them by who's ready for each position, and develop them toward what's next. Every decision running on the same performance data.

See Levelset in action. No commitment.

Right now, you find out after the fact.

Is store two running like store one when you're not standing in it? Is tomorrow's team actually ready, or are you about to find out the hard way: EcoSure, a Smart Shop, someone good walking out?

A Chick-fil-A restaurant spends roughly $2.5 million a year on wages, and managers spend about $31,000 a year of their time just building schedules. Most of those decisions still run on gut feel and memory.

The scores Inc. grades you on move weeks after your team does. Levelset reads your team first.

Measure. Deploy. Develop.

Levelset connects what happens on every shift to how your people grow: measure every position, deploy every shift, develop every person, and get smarter each cycle. One loop, on one system of record. That's what makes it an operating system.

Measure

01

See your team position by position

Ratings, discipline, and evaluations on one record. Not one fuzzy number: a live read on who is strong where, from the leaders who actually watch the work.

Explore Measure

Deploy

02

Every station filled by who’s actually ready

Setups build themselves from the same readiness data your leaders rate every shift, so your strongest lineup is the default instead of the exception.

Explore Deploy

Develop

Coming soon

Turn measurement into advancement

Your role ladder, certification gates, and promotion requirements run in the product against live data. Readiness rolls up; a leader decides.

Explore Develop
Levi reads every shift across the loop

The leading indicator Inc. doesn't give you

Chick-fil-A grades your restaurant on lagging, low-sample signals: guest surveys and a few Smart Shop visits a month, against tens of thousands of transactions. By the time those scores move, the cause is weeks old.

Levelset measures the thing that drives them: position-level execution, rated continuously by your own leaders. You see the slide before the score does, and you see exactly which position to coach.

Levelset is not a review analyzer. Google and Yelp see a fraction of a percent of your guests. Your leaders see every shift.

14,000+

position-level ratings collected

A performance dataset about your restaurant that nobody else has.

Meet Levi. AI that knows your store.

Levi isn't a chatbot with restaurant tips. It reasons over your operating model: your positions, your people, your ratings, your discipline history, your schedules. Ask who's ready for Window on Saturday, why a store slipped this month, or who's close to their next step, and get an answer grounded in your data.

Transparent pricing

Measure from $149, Deploy from $299 per location per month, plus AI usage on Deploy. Multi-unit and annual discounts. No setup fees, no contracts.

See full pricing

Frequently asked questions

Everything you need to know about Levelset.

Levelset is the Talent Operating System for Chick-fil-A operators: one connected system that measures your team position by position, deploys them by who’s ready for each position, and develops them toward what’s next. It replaces the spreadsheets, binders, and disconnected tools your leadership team juggles today.
Chick-fil-A operators and their leadership teams. Multi-unit operators get the most out of it: one shared picture of performance, discipline, and readiness across every location, so each store runs the same playbook even when you’re not standing in it.
Book a demo. We’ll walk through your operation and configure Levelset around your positions, your discipline process, and your role ladder.
Levelset’s core performance measurement. Leaders rate observed performance on position-specific criteria for the positions each person actually works. Recent ratings roll into readiness views, so your leadership team coaches and schedules from shared data instead of memory.
Levelset builds the daily setup from your team’s position-level readiness data: who is strong where, who is eligible, and what each station needs. Every slot is filled with the strongest available person, ranked best fit first, and a leader adjusts a good plan instead of building one. On Deploy you can give Levi your own instructions so setups match how each daypart actually runs.
Today you build, assign, and publish shifts in Levelset, and you can import your roster and schedule from HotSchedules. Generating the schedule itself from readiness data is the next thing we are building, and it is not available yet.
Levelset supports HotSchedules-based roster and schedule import workflows. Operators review imported roster changes before they affect Levelset data, so HotSchedules remains a source of context without silently overwriting your team records.

Ready to run your team on one system?

Book a demo and see Levelset measure, deploy, and develop a team like yours on one connected system.

See Levelset in action. No commitment.