OE Pillars
Your five pillars of operational excellence — measured, tracked, and visible to every leader.
OE Pillars is currently in development. Screenshots will be available soon.
CFA measures operational excellence across five pillars, but most operators track them loosely — if at all. There's no single place to see how your team is performing against each pillar, and no way to connect those pillars back to the individual position-level performance that drives them.
Levelset aggregates your positional rating data into the five OE pillars — Great Food, Quick & Accurate, Creating Moments, Caring Interactions, and Inviting Atmosphere — automatically. Each pillar score is calculated from the position criteria that map to it, so when your team improves on mapped positions, the pillar scores reflect it. Leaders see one dashboard that connects individual performance to operational outcomes.
How it works
Five Pillars, One Dashboard
See your overall OE score and each individual pillar at a glance. Know exactly where your operation is strong and where it needs focus.
Connected to Position Ratings
Pillar scores aren't manually entered — they're calculated from your positional excellence data. Improve a position, and the pillar score updates automatically.
Track Progress Over Time
See how each pillar has trended over weeks and months. Identify whether your coaching investments are moving the needle.
Aligned to CFA's Framework
The five pillars mirror Chick-fil-A's operational excellence framework — so your data speaks the same language as your business.
Ready to try OE Pillars?
Every trial includes full access to all features for 30 days.
No commitment — cancel anytime.